FREQUENTLY ASKED QUESTIONS (FAQs):

What is the minimum order amount?  The minimum order amount is 25 of the same thermometers per order.
 
What is your lead-time for production?   Usually, it takes 14 - 21 days to manufacture your order.
 
Do you accept returns?   Since all orders are customized according to your specifications, we only replace defective items or products that we have damaged. We cannot accept returns for items that you no longer need. All claims must be made within 14 days from receipt of the shipment.
 
Does your pricing include an imprint?   Yes. Our pricing includes a full color imprint onto each thermometer.
 
Will you Drop Ship?   Yes. We can ship to the address you specify. If we have to ship to multiple addresses, there is a $10.00 charge for each additional shipment.
 
What are your payment terms?   The terms are prepaid. You can submit payment by check, PayPal, VISA, MasterCard or American Express (AMEX). If you prefer to pay by credit card, please complete a Credit Card Authorization Form and fax it to us. All credit card payments require this form. All your information is kept private and secure. We do not share your information with any other company or person.
 
Do you accept orders from outside the United States?   Yes. We service the needs of customers worldwide. Please email us your shipping address for a freight quote. You are responsible for all duty and import fees. We can ship using your UPS number or FedEx number. We do not ship using our UPS number. Please contact UPS or your freight carrier to determine the amount of fees or duty charged by your country.
 
Do you accept telephone orders?   No. All orders should be submitted by fax, mail or e-mail copy.
 
What forms of artwork do you accept?   Please refer to our Artwork Requirements page. We accept .jpg, .eps and .pdf formats.  All artwork should be high-resolution and at least 300 dpi. This high-resolution artwork should have a print width larger than the face of the thermometer. We will reduce the size of the artwork as necessary.
 
Will I see what my thermometer will look like before I order?   Yes, we offer FREE Virtual Samples of your thermometer design. The artwork is based upon the specifications and colors that you provide. Please indicate all colors by PMS color number. We will e-mail the Virtual Sample to you for approval prior to starting any production.

Can I order a sample?  Yes. We can send you a random printed sample. However, we cannot make just one sample for your approval. When you place your order for production, you can specify that one sample should be made for approval prior to commencing with production. However, we cannot produce the sample until we have received your complete order with payment.

Where is your warehouse located?   We ship from Ohio 45066. We use UPS ground service for shipping.

How much does freight cost?   We ship using UPS and FedEx. Please provide your shipping address for a freight quote. It cost more to ship to a residence, so please indicate if the address if residential or commercial. We can also ship using your UPS or FedEx number.